PRIVACY POLICY

Updated as of: 4/26/2025

At EQ Breakthrough Coaching, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data we gather from you when you visit our website, use our coaching services, or engage with us in other ways.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: This includes your name, email address, phone number, and other information you provide when signing up for services or contacting us.
Payment Information: When you make a payment for coaching services, we may collect your payment details such as credit card information or billing address. We use third-party payment processors to securely handle this information.
Website Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve our services and provide a better user experience.
Communications: Any communication you have with us through email, contact forms, or other means may be collected to respond to your inquiries and provide you with the necessary services.
Protected Health Information (PHI): If you engage in coaching sessions, we may collect PHI, including:
- Your health history, symptoms, diagnoses, and treatment plans
- Information about your mental health, medical conditions, or physical health as relevant to the coaching service
- Details about your physical and emotional well-being that you share with us during sessions

2. How We Use Your Information

We use your personal information and PHI for the following purposes:

To provide coaching services that meet your needs
To maintain records related to your health and wellness coaching, including treatment plans and progress notes
To communicate with you about your coaching sessions, appointments, and services
To process payments for services rendered and subscriptions
To comply with applicable laws and regulations, including HIPAA requirements
To improve the quality of our coaching services
To respond to your requests.
To communicate with you about updates, offers, and information related to our coaching services.
To improve the functionality and user experience of our website.
To comply with legal requirements, resolve disputes, or enforce our agreements.

3. How We Protect Your Information

We implement a robust variety of security measures to ensure the protection of your personal information and PHI. These include:

Secure servers and encrypted transmission of sensitive information, such as payment details.
Access controls to limit who can access your personal data within our organization.
Regular security audits and monitoring to detect and prevent unauthorized access.

However, please note that no method of data transmission or storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information
We will not share your PHI or personal information with third parties unless:

To Provide Services: We may share your PHI with other healthcare providers or professionals involved in your treatment with your consent. For example, if you are referred to another specialist for care.
With Third-Party Service Providers: We may share your information with trusted third parties who help us run our business (e.g., website hosting, payment processing, etc.). These vendors must comply with HIPAA and ensure the security of your data.
For Legal and Compliance Purposes: We may disclose PHI if required by law, for example, in response to a court order or subpoena. We may also disclose PHI to regulatory agencies or law enforcement as required by applicable law.

We will always seek your consent before sharing your PHI for purposes not covered by this Privacy Policy.

We do not sell, trade, or rent your personal information to third parties. However, we may share your non-PHI data in the following situations:

With Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, website hosting, email communication, or other administrative functions. These service providers are obligated to keep your information secure and only use it for the purpose of providing services to us.
For Legal Reasons: We may disclose your personal information if required to do so by law or in response to a legal request (e.g., subpoenas, court orders).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that allow us to track usage patterns, preferences, and improve website functionality. You can control cookies through your browser settings, but please note that some parts of our website may not function properly if cookies are disabled.

6. Your Rights and Choices

You have the right to:

Access and Correct Your Information: You can request a copy of the personal data we hold about you and ask for corrections if necessary.
Delete Your Information: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.
Opt-Out of Communications: You can opt-out of receiving promotional emails or other communications by following the "unsubscribe" link in our emails or contacting us directly.

You have the following rights with respect to your personal and health information under HIPAA:
Right to Access: You have the right to request a copy of the health information we maintain about you. You can request this information by contacting us directly.
Right to Correct: If you believe that any information we have about you is incorrect or incomplete, you can request that we correct or update it.
Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI, but we are not obligated to agree to all requested restrictions.
Right to Confidential Communication: You have the right to request that we communicate with you in a certain way (e.g., via email or video conference).
Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

7. Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.